Leading Healthcare Retailer
Registered NDIS Provider
98% Positive Reviews

Delivery & Returns


Find out more about our delivery policy here.

How quickly will my order arrive?

We are open Monday to Friday so orders can only be dispatched on these days.

Standard delivery orders are sent using AusPost or Couriers Please and will typically be sent the same working day for orders placed before 12 midday. Orders placed after 12 midday on Friday will be dispatched on Monday.

Do you offer international shipping?

We have stores in the UK, Australia and New Zealand. Certain products can be shipped international, please contact us for a delivery quote if you are looking to ship internationally.


Find out more about our returns policy here.

Can I return an order?

Of course! We hope you are happy with your purchase. If you are not, just return the product to us within 30 days of receipt in its original packaging and un-used and we will refund you the price of the goods only to the original credit or debit card used. Note: Bespoke items are non-returnable and some items cannot be returned due to hygiene reasons.

Please note that some of our items are now sent out in pre-sealed bags for hygiene purposes and once opened cannot be returned to us. Please also note that returned items must be sent back with all packing. Return costs are at your expense and we would recommend you obtain a free ‘proof of postage’ receipt from your Post Office. You must package the goods appropriately to ensure that they are returned in perfect condition as they are your responsibility until they reach us. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights. If you buy online you have the right to a full refund if you request one in writing within 7 working days of receipt.

Can I cancel an order?

Yes, you have the right to cancel the order up to the point at which the goods are dispatched by us. Should you cancel your order before dispatch, we will refund the full amount to the original credit/debit card within 5 working days.


Find out more about our general order policy here.

What are your customer service hours?

Our customer service team are available to answer any of your queries between the hours of 09:00 - 17:00, Mon - Fri (excluding Public Holidays).

Do your products come with a guarantee?

Yes! Many of our products carry a guarantee, our products are of a very high quality and will normally last much longer than this time period although sometimes need to be changed for hygiene reasons (pillows, for example).