We won't be beaten on price

FAQs

We are open Monday to Friday so orders can only be dispatched on these days.

Standard delivery orders will arrive in 3 - 5 working days from dispatch. Express deliveries will arrive in 1 - 4 working days for orders placed before 12 midday. Orders placed after 12 midday on Friday will be dispatched on Monday.


Of course! We hope you are happy with your purchase. If you are not, just return the product to us within 14 days of receipt in its original packaging and un-used and we will refund you the price of the goods only to the original credit or debit card used.

Please note that some of our items are now sent out in pre-sealed bags for hygiene purposes and once opened cannot be returned to us. Please also note that returned items must be sent back with all packing (including external purple piped packaging bags). Return costs are at your expense and we would recommend you obtain a free ‘proof of postage’ receipt from your Post Office. You must package the goods appropriately to ensure that they are returned in perfect condition as they are your responsibility until they reach us. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights. Under the Distance Selling Regulations 2000, if you buy online you have the right to a full refund if you request one in writing within 7 working days of receipt.

We are open Monday to Friday so orders can only be dispatched on these days.

Standard delivery orders will arrive in 3 - 5 working days from dispatch. Express deliveries will arrive in 1 - 4 working days for orders placed before 12 midday. Orders placed after 12 midday on Friday will be dispatched on Monday.


Not at the moment - sorry! We currently only ship within Australia and the UK, through our UK website - backcareonlie.co.uk, but that may change soon.

Yes! Many of our products carry a guarantee, our products are of a very high quality and will normally last much longer than this time period although can sometimes need to be changed for hygiene reasons. We cannot be held liable for any damages.

Our customer service team are available to answer any of your quiries between the hours of 09:00 - 17:00, Mon - Fri (excluding Bank Holidays).

Contact Details

Our customer service team are available to answer any of your quiries between the hours of 09:00 - 17:00, Mon - Fri (excluding Bank Holidays).

sales@backcareonline.com.au

Returns address: Back Care Online
c/o Coghlan Melbourne Pty Ltd
4 / 63-69 Pipe Road
Laverton, North VIC,
3026

Many of the products on our website are supplied to the largest brands in Health Care, including -